Filing checklist — what to prepare before you file

Gather these before you open the portal. Everything is uploaded as clear PDFs, in the order of the index you submit.

What a complaint must contain

1. The parties — your full name and address, and the full legal name and address of the company or seller. A wrong or vague address is the commonest reason notices fail: use the registered office.
2. The facts, in date order — what you bought, what you paid, what went wrong, and when.
3. The cause of action and its date — the day the defect or deficiency arose. This starts your 2-year clock (Section 69).
4. The deficiency or unfair trade practice you are alleging, in plain words.
5. The relief you want — refund, replacement, compensation for loss, removal of the defect, and costs.
6. A verification / affidavit swearing the contents are true — notarised before filing.

Sources: righttoinformation.wiki — e-Jagriti consumer complaint guide, CSIA Law — how to file a consumer complaint on e-Jagriti

Documents to upload (e-Jagriti)

• Index — a list of every document you submit, in order
• Filing proforma — the standard format for complaints
• Synopsis with dates and events — a chronological summary
• Memo of parties — complainant and opposite party details
• The complaint, with a notarised affidavit
• Annexures — invoice/receipt, agreement or warranty, payment proof, emails, chats, photos, the legal notice you sent and any reply
• Vakalatnama — only if an advocate appears for you

Steps — filing on e-Jagriti

1. Register on e-jagriti.gov.in with your mobile number and email; verify the OTP.
2. Click “File New Case” and choose “Consumer Complaint”.
3. Pick the Commission: the forum follows what you paid (District up to ₹50 lakh, State above ₹50 lakh to ₹2 crore, National above ₹2 crore). You can file where you live or work, where the opposite party does business, or where the problem arose.
4. Enter the parties, the facts, and the relief you want.
5. Upload the complaint, affidavit, index, synopsis, memo of parties and all annexures as PDFs.
6. Pay the fee online (nil if what you paid is up to ₹5 lakh).
7. Submit and note the case / diary number. Track notices and hearing dates on your dashboard.

Sources: CSIA Law — how to file a consumer complaint on e-Jagriti, righttoinformation.wiki — e-Jagriti consumer complaint guide, e-Jagriti portal — e-jagriti.gov.in

Steps — filing a RERA complaint

1. Check the project is RERA-registered on your state RERA portal. This route only exists for registered projects — for an unregistered one, the remedy is the Consumer Commission or a civil court.
2. Create an account on your state portal (by mobile number and email) and find the project by its registration number.
3. Choose the forum: RERA Authority for refund / interest / possession (Form M in most states, Form A in Maharashtra); Adjudicating Officer for compensation (Form N in most states).
4. Fill in the project and builder details, describe the violation, and upload your documents as PDFs.
5. Pay the fee online — ₹1,000 in most states, ₹5,000 in Maharashtra for the Authority; usually ₹5,000 for the Adjudicating Officer.
6. Keep the complaint number. Notices and hearing dates come by email and SMS. The disposal target is 60 days.

Sources: iPleaders — RERA complaint procedure 2026, Neeraj Associates — UP RERA complaint guide, Zomefy — how to complain to MahaRERA, Business Standard — how to file a RERA complaint

Before you file — do the free steps first

1. Complain to the seller or builder in writing and keep the reply (or the silence). The Commission expects you to have tried.
2. Register with the National Consumer Helpline — call 1915 or file at consumerhelpline.gov.in. Many cases settle here within about 30 days, for free.
3. Only then file on e-Jagriti or your state RERA portal.

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