Which forum hears my consumer complaint?

It depends on what you paid as consideration: up to ₹50 lakh — District Commission; above ₹50 lakh to ₹2 crore — State Commission; above ₹2 crore — National Commission. The compensation you claim does not decide the forum.

What does it cost to file?

Nothing, if what you paid is up to ₹5 lakh. Above that the fee runs from ₹200 to ₹7,500 depending on what you paid, under the 2020 Rules as amended in 2023.

Do I need a lawyer to file?

No. You can file on e-Jagriti yourself as a party-in-person. The fee is nil for most everyday claims, and the portal walks you through it.

Should I try the National Consumer Helpline first?

Yes. Call 1915 or file at consumerhelpline.gov.in. It is free, and many refunds are settled at this pre-litigation stage within about 30 days. If it does not work, file with the Consumer Commission.

Is this legal advice?

No. This is a free reference tool. Verify every fee and form on the official portal before filing, and consult an advocate for your own facts.

e-Jagriti & RERA Complaint Draft Generator

Turn your story into a filing-ready complaint. Answer 4 questions and get the right forum, the exact filing fee, and the steps to file — for consumer goods and services on e-Jagriti, and for delayed flats and builder refunds on RERA. Free, no login, nothing you type leaves your browser.

Find your route — 4 questions

1. What happened? Online shopping — refund not received, order not delivered, or a defective product (Flipkart, Amazon, Meesho…) Service problem — airline, telecom, broadband, hospital bill, or another service Builder delayed the flat — possession date has passed Builder project stalled — I want out and a full refund Something else I bought or paid for

2. How much did you pay for it? (in ₹)

The forum and the fee are both decided by what you paid as consideration — not by the compensation you claim.

3. When did the problem happen?

Consumer complaints must be filed within 2 years of the problem (Section 69, Consumer Protection Act, 2019).

How much will filing cost?

See the full fee table →

Most common cases

Flipkart / Amazon / Meesho refund complaintRefund not received after a return or cancellation on an e-commerce pl…Defective product complaintA product that is defective, damaged, spurious, or not as described — …Order paid but never deliveredGoods paid for but never delivered — or marked delivered when they wer…Builder delayed flat possession — RERA complaintA promoter who fails to hand over possession by the date agreed in the…Builder refund — withdraw from the projectWithdrawing from a stalled or endlessly delayed project and claiming a…Flight cancelled — airline refund complaintA cancelled or significantly delayed flight where the airline refuses …Wrong mobile / broadband bill complaintIncorrect billing, unauthorised charges, or a deficient telecom/broadb…Hospital overbilling complaintA hospital bill that charges for services, medicines or tests not prov…

Start free: try the National Consumer Helpline first

Before any filing, register the grievance with the National Consumer Helpline — call 1915 (8 AM–8 PM) or file at consumerhelpline.gov.in. It is free, it works in 17 languages, and the company gets a deadline to respond. If it does not work, the Consumer Commission is the next step. What the NCH can and cannot do →

Why people file — the numbers

20.49 lakh complaints to the National Consumer Helpline in 2025-26 — up from 12.36 lakh in 2023-24 and 13.16 lakh in 2024-25
5,77,748 e-commerce complaints in 2025-26 — Flipkart 1,33,566; Amazon 91,248; Meesho 29,284
₹105 crore+ in refunds facilitated by the NCH at the pre-litigation stage
1.47 lakh RERA complaints disposed nationally by September 2025 — UP RERA ~60,021; MahaRERA 37,520; Karnataka 13,513

Sources: Kashmir Life — NCH complaint numbers (Lok Sabha), Indian Express — 20 lakh e-commerce complaints, All India Radio — NCH facilitated ₹105 crore+ refunds, iPleaders — RERA complaint procedure 2026

What this tool covers

3 consumer forums with the current limits (2021 Rules) and the full 11-slab fee table
2 RERA routes — Authority (refund / interest / possession) and Adjudicating Officer (compensation)
10 state RERA portals with forms and fees where verified
8 scenario guides with steps, documents and FAQs
Free draft preview — a structured complaint you can print; the full filing-ready pack (affidavit draft, annexure index, formatted documents) is coming as a paid pack

Frequently asked questions

Which forum hears my consumer complaint?: It depends on what you paid as consideration: up to ₹50 lakh — District Commission; above ₹50 lakh to ₹2 crore — State Commission; above ₹2 crore — National Commission. The compensation you claim does not decide the forum.
What does it cost to file?: Nothing, if what you paid is up to ₹5 lakh. Above that the fee runs from ₹200 to ₹7,500 depending on what you paid, under the 2020 Rules as amended in 2023.
Do I need a lawyer to file?: No. You can file on e-Jagriti yourself as a party-in-person. The fee is nil for most everyday claims, and the portal walks you through it.
Should I try the National Consumer Helpline first?: Yes. Call 1915 or file at consumerhelpline.gov.in. It is free, and many refunds are settled at this pre-litigation stage within about 30 days. If it does not work, file with the Consumer Commission.
Is this legal advice?: No. This is a free reference tool. Verify every fee and form on the official portal before filing, and consult an advocate for your own facts.