What if the seller says the warranty does not cover it?

A warranty cannot override your rights under the Consumer Protection Act, 2019. If the product was defective at delivery or failed unreasonably early, that is a deficiency in service / defective goods regardless of what the warranty card says.

Can the Commission order a lab test?

Yes. If the defect needs testing, the Commission sends the goods to a lab. The disposal target then becomes 5 months instead of 3.

Complaint Generator › Consumer complaint

Defective product complaint

A product that is defective, damaged, spurious, or not as described — and the seller or manufacturer will not replace it or refund you.

Consumer route. Try the National Consumer Helpline first (1915 / consumerhelpline.gov.in), then file on e-Jagriti. Find your forum & fee →

The product arrived damaged, stopped working in days, or is not what was promised. The seller refuses a replacement or refund. This is the classic consumer complaint.

What you can get

Replacement of the product, or a full refund; compensation for loss and harassment; litigation costs.

Steps

Photograph or video the defect before you use the product further, and keep the original packing.
Complain to the seller in writing (email or app) and keep the reply or the lack of one.
Register with the National Consumer Helpline (1915 / consumerhelpline.gov.in) — many sellers settle once the NCH forwards the grievance.
If it is not resolved, file on e-Jagriti (e-jagriti.gov.in) with the forum picked by what you paid.
Upload the complaint, affidavit, bill, warranty card, photos/videos of the defect and all correspondence as PDFs.
The Commission may order a lab test of the goods — in that case the disposal target is 5 months instead of 3.

Documents to prepare

Bill / invoice and warranty card
Photos or video of the defect
Payment proof
Written complaint to the seller and any reply
Delivery proof
Notarised affidavit supporting the complaint

Frequently asked questions

What if the seller says the warranty does not cover it?: A warranty cannot override your rights under the Consumer Protection Act, 2019. If the product was defective at delivery or failed unreasonably early, that is a deficiency in service / defective goods regardless of what the warranty card says.
Can the Commission order a lab test?: Yes. If the defect needs testing, the Commission sends the goods to a lab. The disposal target then becomes 5 months instead of 3.

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Sources: righttoinformation.wiki — e-Jagriti consumer complaint guide, CSIA Law — how to file a consumer complaint on e-Jagriti, Hailakochi — e-Jagriti filing guide