How long do I have to file?

Within 2 years of the date the problem arose (Section 69, Consumer Protection Act, 2019). The clock usually starts when the refund was due and not paid.

No. You can file on e-Jagriti yourself as a party-in-person. The fee is nil if what you paid is up to ₹5 lakh.

Which forum hears my case?

It depends on what you paid as consideration, not the compensation you claim: up to ₹50 lakh — District Commission; above ₹50 lakh to ₹2 crore — State Commission; above ₹2 crore — National Commission.

Complaint Generator › Consumer complaint

Flipkart / Amazon / Meesho refund complaint

Refund not received after a return or cancellation on an e-commerce platform (Flipkart, Amazon, Meesho and others).

Consumer route. Try the National Consumer Helpline first (1915 / consumerhelpline.gov.in), then file on e-Jagriti. Find your forum & fee →

You returned a product or cancelled an order, the refund never came, and support keeps saying “wait 24–48 hours”. File with the NCH first, then the Consumer Commission.

What you can get

Full refund of the amount paid, compensation for harassment and mental agony, and the cost of filing.

Steps

Write to the platform once more in the app or by email and keep a screenshot — the Commission wants proof you tried.
Register the grievance with the National Consumer Helpline — call 1915 or file at consumerhelpline.gov.in. Keep the docket number. Many refunds are settled here within about 30 days.
If the NCH route fails, file a consumer complaint on e-Jagriti (e-jagriti.gov.in). The forum depends on what you paid: up to ₹50 lakh goes to the District Commission.
Pay the fee on the portal — nil if what you paid is up to ₹5 lakh.
Upload the complaint, the notarised affidavit, the order/invoice, payment proof, return proof and your messages with the platform, all as PDFs.
Track the case on your e-Jagriti dashboard. The opposite party must file its version within 30 days (extendable by 15).

Documents to prepare

Order confirmation and invoice
Payment proof (UPI / bank statement / card slip)
Return pickup proof or cancellation confirmation
Screenshots of chats and emails with support
Your written complaint to the platform and any reply
Notarised affidavit supporting the complaint

Frequently asked questions

How long do I have to file?: Within 2 years of the date the problem arose (Section 69, Consumer Protection Act, 2019). The clock usually starts when the refund was due and not paid.
Do I need a lawyer?: No. You can file on e-Jagriti yourself as a party-in-person. The fee is nil if what you paid is up to ₹5 lakh.
Which forum hears my case?: It depends on what you paid as consideration, not the compensation you claim: up to ₹50 lakh — District Commission; above ₹50 lakh to ₹2 crore — State Commission; above ₹2 crore — National Commission.

Find my route → Fee calculator → Make a free draft →

Sources: righttoinformation.wiki — e-Jagriti consumer complaint guide, CSIA Law — how to file a consumer complaint on e-Jagriti, righttoinformation.wiki — NCH 1915 helpline guide, Indian Express — 20 lakh e-commerce complaints, Kashmir Life — NCH complaint numbers (Lok Sabha)